Shipping policy

Last Updated: 2 February 2026 

Shipping Policy

 

At ONDÁE, we aim to process and ship all orders as efficiently as possible. Please review the information below before placing your order.

Order Processing

 

All orders are processed within 1–3 business days after payment is received, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking details.

 

Please note that processing times may be longer during high-demand periods, sales, or holidays.

Shipping Rates

 

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

International shipping costs are higher and calculated at checkout. Prices shown do not include any potential import fees or taxes charged by the destination country.

Estimated Delivery Times

 

Estimated delivery times begin once your order has been shipped, not when it is placed.

  • Australia: 2–7 business days
  • International: 7–21 business days (depending on destination, may be longer)

 

Delivery times are estimates only and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Tracking Information

 

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update or sent.

International Orders

 

International shipping costs are calculated at checkout. International orders may also be subject to customs duties, taxes, or import fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

 

ONDÁE is not responsible for delays caused by customs clearance processes, please contact carrier if so.

Incorrect Address

 

Please ensure your shipping address is correct at checkout. ONDÁE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer, refund will not be issued.

 

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Packages

 

ONDÁE is not responsible for delays caused by shipping carriers. If your package is lost or significantly delayed, please contact the carrier directly using your tracking number. If you need assistance, feel free to contact us and we will do our best to help.

Contact Us

 

If you have any questions regarding shipping, please contact us at:

ondaeclothing@aol.com